Senior Customer Success Manager

Responsibilities

• Build and maintain strong relationships within assigned strategic accounts
• Promote customer satisfaction and loyalty by demonstrating understanding of business needs
• Assist customers with rollout plans, security policies, and integrated SDLC processes
• Onboard application security and development teams to drive adoption
• Create and manage account plans covering the entire customer journey
• Educate customers on the use and benefits of Veracode solutions
• Serve as a customer advocate by reporting feedback to Product Management and Engineering
• Collaborate with Sales teams to identify growth and renewal opportunities

Requirements

• 5+ years of Customer Success, Consulting, Technical Account Management, or Project Management experience
• Strong verbal and written communication skills
• Ability to manage multiple priorities and activities simultaneously
• Experience supporting strategic relationships with high-profile clients
• Bachelor's degree

Preferred Qualifications

• Master's degree

Benefits

• Medical, Dental, and Vision coverage
• Wellness benefits
• "Take What You Need" time off policy
• Extensive development and training offerings
• Generous 401k match

About the Company

Veracode is a global leader in Application Risk Management for the AI era, helping organizations build and maintain secure software from code creation to cloud deployment.