Senior Customer Success Manager

Responsibilities

• Manage and nurture customer accounts through day-to-day communication and online marketing expertise
• Work closely with customers to hone online marketing strategies and resolve advertiser issues regarding scaling budgets and campaign performance
• Take full ownership of growing and managing a book of business and developing vertical expertise
• Build and maintain strong relationships with customers and major partners such as Meta, Pinterest, Snapchat, and TikTok
• Collaborate with the product development team to maintain a quick feedback loop based on customer needs

Requirements

• 5+ years of paid digital advertising experience (Meta, Pinterest, Snapchat, TikTok, Google, or programmatic)
• Proven experience in a customer success or similar customer-facing role
• Strong English communication skills, both written and spoken
• Ability to work in a hybrid capacity from our New York City office 3 days a week
• Proactive problem-solver with a results-driven mentality and ability to translate data into actionable insights

Preferred Qualifications

• Previous knowledge of the Smartly platform or similar advertising technology players
• Experience using the Smartly platform is highly desirable
• Willingness to travel for meetings, conferences, and industry events

Benefits

• Five weeks paid time off (PTO), 11 company paid holidays, and unlimited sick days
• Generous healthcare packages and mental health benefits
• 401K with matching and equity grants
• Wellness benefits and learning reimbursement opportunities
• Volunteer time off and company donation matching

About the Company

Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our platform integrates media, creative, and intelligence to power billions of impressions and creatives annually. We manage creative and media for over 700 brands worldwide across the largest media platforms.