Senior Customer Success Manager

Responsibilities

• Lead a portfolio of customer onboardings and expansion opportunities by identifying business objectives and technical dependencies
• Serve as a strategic trusted advisor to guide customers through onboarding and drive long-term adoption
• Lead executive and stakeholder business reviews to track KPIs and success metrics
• Proactively monitor customer health, adoption, and usage metrics to resolve issues
• Partner with Sales, Product, and Engineering to ensure a seamless customer experience
• Act as the voice of the customer by synthesizing feedback and advocating for product enhancements

Requirements

• 7+ years of experience in Customer Success, Account Management, or Implementation Management with Enterprise customers
• AI-native approach to work using AI tools to improve productivity
• Highly customer-centric and relationship-driven mindset
• Strong proactive problem-solving skills and attention to detail
• Excellent written and verbal communication skills with empathy and clarity

Benefits

• Competitive salary and bonus
• Equity opportunities
• 401(k) with employer match
• Parental leave
• Unlimited PTO
• Birthday off

About the Company

Sixfold is building AI agents that understand risk for the insurance industry, helping large carriers automate underwriting workflows and make real decisions on billions in premium.