Senior Customer Success Manager

Responsibilities

• Own post-sales relationships with a portfolio of high-value enterprise customers
• Establish critical goals, onboarding plans, and drive regular executive engagement at VP and C-level
• Promote product adoption through weekly meetings, health checks, and QBRs
• Collaborate cross-functionally with Sales, Renewals, Support, Services, and Product teams
• Identify and mitigate customer risk early to ensure high retention rates
• Advise customers on best practices and manage expectations to ensure high satisfaction

Requirements

• Fluency in German and English
• Prior experience as a Customer Success Manager handling enterprise accounts (20,000+ employees)
• Proven track record in driving adoption and managing escalations
• Strong customer-centric approach and ability to build relationships with senior stakeholders
• Analytical mindset with the ability to multitask and adjust priorities
• Experience with Salesforce and customer success platforms like Totango or Gainsight is a plus
• Cybersecurity industry experience or understanding of security concepts is a plus

Preferred Qualifications

• Professional working proficiency in Italian or Spanish

Benefits

• Restricted Stock Units (RSUs)
• Employee Stock Purchase Plan (ESPP)
• Competitive leave benefits
• Gender-neutral parental leave
• Medical and insurance benefits
• Pension scheme
• Employee Assistance Program (EAP)
• Global home office allowance
• Mobile phone allowance
• Wellness benefit

About the Company

SentinelOne is a company at the intersection of AI and security, pioneering a new operating model for cybersecurity. Our AI-native platform unifies protection across endpoint, cloud, identity, data, and AI systems to deliver autonomous detection and response.