Senior Customer Success Manager

Responsibilities

• Drive organization strategy and tactical execution to align customer conversations with cybersecurity objectives
• Act as a trusted advisor and subject matter expert in the SecurityScorecard platform and cybersecurity risk domains
• Drive retention and expansion within an enterprise account portfolio
• Identify opportunities to increase customer value through platform adoption and new use cases
• Collaborate with CS and Sales leadership to improve the customer journey
• Represent the voice of the customer in product feedback and service delivery discussions
• Build and nurture relationships from daily users to C-suite executives

Requirements

• Bachelor's degree
• 7+ years in account management, customer success, or technical account management
• Strong written and verbal communication skills
• Solid understanding of cybersecurity or third-party risk management practices
• Strong technical aptitude

Preferred Qualifications

• Proven success expanding relationships with executive stakeholders
• Experience leading strategic account planning, QBRs, and renewals
• Ability to drive outcomes aligned with business goals
• Demonstrated ability to grow annual recurring revenue (ARR)

Benefits

• Competitive salary
• Stock options
• Health benefits
• Unlimited PTO
• Parental leave
• Tuition reimbursements

About the Company

SecurityScorecard is the global leader in cybersecurity ratings, helping over 25,000 organizations manage third-party risk and improve their digital resilience through patented rating technology.