Senior Customer Success Manager

Responsibilities

• Drive organization strategy and tactical execution aligning customer conversations to cybersecurity objectives
• Act as a trusted advisor and subject matter expert in the platform and cybersecurity risk domains
• Drive retention and expansion within an enterprise portfolio of 15–20 customer relationships
• Identify opportunities to increase customer value through platform adoption and new use cases
• Collaborate with CS and Sales leadership to improve the customer journey
• Represent the voice of the customer in product feedback and service delivery discussions
• Build and nurture relationships from daily users to C-suite executives

Requirements

• Bachelor's degree
• 7+ years in account management, customer success, or technical account management
• Strong written and verbal communication skills
• Meticulous organizational skills
• Solid understanding of cybersecurity or third-party risk management practices
• Strong technical aptitude

Preferred Qualifications

• Proven success expanding relationships with executive stakeholders
• Experience leading strategic account planning, QBRs, and renewals
• Experience with upsell/cross-sell initiatives
• Ability to grow annual recurring revenue (ARR) through consultative management
• Cyber insurance experience

About the Company

SecurityScorecard is the global leader in cybersecurity ratings, helping over 25,000 organizations manage third-party risk and monitor their digital footprint. Headquartered in New York City, the company provides patented rating technology used for self-monitoring, board reporting, and cyber insurance underwriting.