Senior Customer Success Manager

Responsibilities

• Develop trusted advisor relationships with key stakeholders, including CFOs, Treasurers, and finance executives, to drive product adoption.
• Guide enterprise treasury customers through critical milestones from onboarding to long-term strategic use.
• Co-create Value Achievement & Success Plans to align Ripple Treasury solutions with customer business outcomes like cost reduction and liquidity optimization.
• Manage the end-to-end customer lifecycle, including executive business reviews, utilization tracking, and user engagement programs.
• Act as an internal advocate by partnering with Product, Engineering, Sales, and Support teams to relay customer feedback and resolve requests.
• Proactively identify opportunities to drive additional value and expansion across the treasury and finance organization.

Requirements

• 7+ years of customer success, account management, or enterprise software sales experience, ideally in fintech, banking, or treasury management.
• Deep understanding of corporate treasury operations, including cash management, FX, liquidity management, and payment workflows.
• Strong executive presentation and communication skills with the ability to navigate complex organizational dynamics.
• Proven project management skills and a track record of driving measurable business value in enterprise financial environments.
• Highly data-driven approach to tracking engagement, health metrics, and customer outcomes.
• Bachelor's degree in Finance, Business, or a related field.

Preferred Qualifications

• Experience with digital assets, blockchain-based payments, or emerging fintech infrastructure.
• MBA or equivalent professional experience.
• Ability to travel occasionally to customer sites and industry events.

Benefits

• Competitive salary, bonuses, and equity.
• Comprehensive benefits covering physical and mental healthcare, retirement, and family support.
• Generous vacation policy and industry-leading parental leave.
• Professional development budget and wellness reimbursement.
• Flexible hybrid work model with in-office collaboration.

About the Company

Ripple is building a world where value moves like information does today. Through our crypto solutions for financial institutions, businesses, governments, and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world.