Senior Customer Success Manager

Responsibilities

• Autonomously manage a diverse portfolio of advertising clients to scale revenue
• Provide strategic guidance and actionable insights to optimize ad campaigns
• Troubleshoot and resolve questions related to campaign delivery and technical issues
• Conduct quarterly business reviews, campaign wrap-up presentations, and regular check-ins
• Forecast and track key account data for internal projections
• Share best practices and learnings both internally and externally

Requirements

• 5 years of experience managing advertising campaigns from the client or publisher side
• Proven experience managing enterprise-level clients within the North American market
• Hands-on experience planning, managing, and optimizing performance-based campaigns
• Experience with search and social advertising channels
• Ability to translate complex data analytics into actionable creative and content recommendations
• Strong communication skills with the ability to advise and challenge C-level stakeholders
• Availability during Quora's coordination hours (Mon-Fri: 9am-3pm Pacific Time)

Preferred Qualifications

• Previous experience managing paid ad campaigns on Meta, LinkedIn, Reddit, Google, or Pinterest
• Proficiency with sales tools such as Salesforce and Apollo.io

Benefits

• Medical, dental, and vision coverage
• Equity refreshers
• Remote work reimbursement
• Paid time off and employee assistance programs

About the Company

Quora's mission is to grow the world's collective intelligence. We operate two primary platforms: Quora, a global knowledge-sharing platform with over 300M monthly unique visitors, and Poe, a platform that allows users to interact with a wide variety of AI language models. We are a remote-first company that values transparency, experimentation, and meaningful work.