P
Posted 13 hours ago
Senior Customer Success Manager
PitchBookSenior Customer Success Manager
Requirements
4+ years customer success experience, Fluency in Japanese and English, Bachelor's degree preferred, Work authorization in Japan
Skills
customer successAccount ManagementTableau
About the role
Responsibilities
- Achieve retention and expansion goals measured quarterly
- Act as a product expert for a dedicated portfolio of clients
- Onboard new clients and conduct training sessions
- Conduct formal business reviews to measure renewal probability and satisfaction
- Analyze customer health and usage data to identify trends
- Collaborate with Account Managers on retention and growth strategies
- Document client interactions using Catalyst
- Drive engagement through personalized communication
Requirements
- 4+ years of customer success or account management experience
- Fluency in Japanese and English
- Bachelor's degree preferred
- Proficiency with Microsoft Office suite
- Authorization to work in Japan without visa sponsorship
- Strong presentation and communication skills
- Knowledge of private equity and venture capital markets
About the Company
PitchBook, a Morningstar company, provides extensive data and analytics to help professionals in the private markets make informed decisions.
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PitchBook · Tokyo
