Senior Customer Success Manager

Responsibilities

• Achieve retention and expansion goals measured quarterly
• Act as a product expert for a dedicated portfolio of clients
• Onboard new clients and conduct training sessions
• Conduct formal business reviews to measure renewal probability and satisfaction
• Analyze customer health and usage data to identify trends
• Collaborate with Account Managers on retention and growth strategies
• Document client interactions using Catalyst
• Drive engagement through personalized communication

Requirements

• 4+ years of customer success or account management experience
• Fluency in Japanese and English
• Bachelor's degree preferred
• Strong presentation and communication skills
• Proficiency with Microsoft Office suite
• Authorized to work in Japan without visa sponsorship
• Knowledge of private equity and venture capital markets

Benefits

• Private medical and life insurance
• Parental leave and education subsidies
• Generous vacation, sick, and volunteer days
• Retirement contributions via CPF
• Employee stock program
• Employee resource groups and company events

About the Company

PitchBook, a Morningstar company, provides extensive data and insights to help professionals in the private equity and venture capital markets make informed decisions.