Senior Customer Success Manager

Responsibilities

• Own the end-to-end customer journey for strategic accounts from post-signature through adoption and maturity
• Serve as the primary operational point of contact and develop customer success plans aligned with business objectives
• Lead cadence calls, health reviews, and Executive Business Reviews
• Monitor customer health using KPIs such as usage, health scores, CSAT, and NPS
• Proactively identify churn risks and define mitigation plans to ensure seamless renewals
• Drive deep adoption of AI solutions and guide customers toward advanced use cases and best practices
• Identify expansion, upsell, and cross-sell opportunities in partnership with the Sales team
• Mentor junior CSMs and contribute to improvements in processes and tooling

Requirements

• 5–8+ years of experience in Customer Success or strategic account management
• Experience managing complex, enterprise, or highly regulated customers
• Strong stakeholder management and executive communication skills
• Proven ability to manage risk, adoption, and customer outcomes
• Advanced proficiency with Salesforce and Customer Success tooling
• Must be a Saudi national

Benefits

• Opportunity to join a high-growth AI company at the forefront of innovation in the Middle East
• High level of autonomy, responsibility, and trust in your decision-making
• Competitive compensation and top-tier health insurance
• A dynamic and inclusive workplace alongside leading experts in the AI field

About the Company

Mozn is a leading Enterprise AI company enabling organizations to make informed decisions in Financial Crime Prevention and Enterprise Knowledge Intelligence. We are a diverse, collaborative team of innovators dedicated to building AI that delivers tangible business value and empowers organizations with augmented intelligence.