Senior Customer Success Manager

Responsibilities

• Develop and execute comprehensive strategic account plans aligned with client KPIs
• Identify untapped opportunities for upsells and cross-sells within existing accounts
• Act as a consultant on multi-channel programmatic strategies including Display, Video, Social, and CTV
• Build high-level relationships with executive stakeholders and present QBRs
• Proactively identify at-risk signals and deploy churn mitigation strategies

Requirements

• 4+ years of experience in Customer Success or Account Management within AdTech or Digital Media
• Deep understanding of the programmatic landscape, including DSPs and SSPs
• Proven track record of managing customer portfolios and exceeding expectations
• Strong analytical skills to extract narratives from campaign data
• Experience managing RMG (Real Money Gaming) or iGaming clients is a significant advantage

About the Company

Genius Sports enables a new era of sports for fans worldwide by bringing together next-gen technology and the finest live data available, delivering immersive and personalized experiences.