Senior Customer Success Manager

Responsibilities

• Own a portfolio of high-potential, high-complexity enterprise accounts
• Drive the full renewal cycle and surface commercial opportunities through value-based conversations
• Multithread across stakeholders to ensure broad, embedded relationships
• Develop scalable, repeatable playbooks for success, renewal, and expansion
• Help shape the GTM tech stack, including choosing and implementing tools
• Define and refine KPIs and dashboards to track customer success
• Translate customer insights into product feedback and roadmap influence
• Collaborate with Sales on account planning and handoffs

Requirements

• 8+ years in Customer Success or Account Management with a track record of owning revenue
• Enterprise experience navigating complex organizations and long sales cycles
• Commercially driven mindset with experience in renewals and expansion
• Builder mindset comfortable with ambiguity and defining motions from scratch
• Excellent communication skills for executive-level conversations
• Proficiency with modern GTM tools
• Ability to work onsite in London 4 days per week

About the Company

Fyxer is reshaping the AI opportunity within email, operating with high intensity and a focus on speed and impact to drive the future of communication.