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Posted 9 hours ago
Senior Customer Success Manager
FyxerSenior Customer Success Manager
Requirements
8+ years Customer Success or Account Management, Enterprise experience, Revenue ownership track record, GTM tooling proficiency
Skills
Account ManagementSales
About the role
Responsibilities
- Own a portfolio of high-potential, high-complexity enterprise accounts
- Drive the full renewal cycle and multithread across stakeholders
- Surface commercial opportunities through value-based conversations
- Develop scalable, repeatable playbooks for success, renewal, and expansion
- Help shape the GTM tech stack and tooling
- Define and refine KPIs and dashboards
- Translate customer insights into product feedback and roadmap influence
- Collaborate with Sales on account planning and handoffs
Requirements
- 8+ years in Customer Success or Account Management
- Proven track record of owning revenue including renewals and expansion
- Enterprise experience navigating complex organizations and long sales cycles
- Commercially driven mindset with experience in upselling
- Builder mindset comfortable with ambiguity and startup environments
- Excellent communication skills for executive-level conversations
- Proficiency with modern GTM tools
About the Company
Fyxer is reshaping the AI opportunity within email, operating with high intensity and a focus on speed and autonomy to drive massive impact.
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Fyxer · New York
