Senior Customer Success Manager

About the Company

FleetWorks is transforming the freight industry by building voice agents that automate the chaotic booking process, replacing manual phone calls and emails with an intelligent marketplace.

Responsibilities

• Manage the full customer lifecycle from pilot kickoff through implementation, adoption, and renewal
• Program manage high-stakes pilots and implementations to ensure customer value
• Work with Engineering to scope and deliver on customer integration requirements
• Build the CS foundation from 0-to-1 by creating documentation and operating procedures
• Drive ongoing customer education regarding voice agents and platform features

Requirements

• Professional experience in B2B customer success, account management, sales engineering, or implementation
• Enterprise-level freight tech experience managing large broker accounts
• Experience working in entrepreneurial environments
• Technical aptitude for requirements gathering and configuration
• A builder mindset for creating playbooks and processes from scratch

Benefits

• Top tier cash and equity compensation
• Competitive medical, dental, and vision benefits
• Fully covered lunches and dinners