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Posted 14 hours ago
Senior Customer Success Manager
FleetWorksSenior Customer Success Manager
Perks & benefits
Medical InsuranceHealth InsuranceVisaRelocation AllowancePaid Leave
Requirements
B2B customer success experience, Account management or sales engineering experience, Entrepreneurial mindset, Technical aptitude, Requirements gathering skills
Skills
Account Management
About the role
About the Company
FleetWorks is transforming the freight industry by building voice agents that automate the chaotic booking process, replacing manual phone calls and emails with an intelligent marketplace.
Responsibilities
- Manage the full customer lifecycle from pilot kickoff through implementation, adoption, and renewal
- Program manage high-stakes pilots and implementations to ensure customer value
- Work with Engineering to scope and deliver on customer integration requirements
- Build the CS foundation from 0-to-1 by creating documentation and operating procedures
- Drive ongoing customer education on voice agents and platform features
Requirements
- Professional experience in B2B customer success, account management, sales engineering, or implementation
- Experience working in an entrepreneurial environment
- A builder mindset for 0-1 projects and process definition
- Technical aptitude for requirements gathering and configuration
- Ability to collaborate closely with engineering teams
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FleetWorks · San Francisco
