Senior Customer Success Manager

Responsibilities

• Build durable, multi-threaded relationships across Legal, Legal Ops, IT, Security, Procurement, and executive stakeholders
• Lead executive-facing value conversations including success plans, QBRs/EBRs, and stakeholder alignment
• Serve as the internal voice of the customer to translate pain into product priorities
• Define success outcomes, KPIs, adoption targets, and time-to-value milestones
• Lead customers through AI-enabled workflow transformation and operationalize change
• Own retention, renewal health, and expansion opportunities
• Partner with Sales on account strategy and expansion motions
• Lead end-to-end onboarding and implementation for complex enterprise accounts
• Help define best practices for Strategic CS segmentation and engagement models

Requirements

• 7+ years in enterprise/strategic Customer Success, account management, or client services
• Proven success owning enterprise relationships with senior stakeholders
• Strong commercial acumen regarding renewals, retention, and expansion
• Ability to lead through ambiguity and create structure/frameworks
• Executive-ready communication skills
• Ability to learn new technology quickly and guide AI-enabled workflow adoption
• Willingness and ability to travel for customer meetings and team onsites

Preferred Qualifications

• Experience in early-stage startups
• Domain exposure to legal, compliance, or regulated enterprise workflows
• Background in sales, investment banking, legal, consulting, or professional services
• Experience expanding products into enterprise accounts alongside Sales

About the Company

Eudia provides AI-driven transformation for enterprise legal departments, helping Fortune 500 companies optimize workflows and realize measurable value through AI adoption.