Senior Customer Success Manager

Responsibilities

• Manage the customer lifecycle from onboarding to renewal for DataCamp’s most strategic, top-tier B2B clients
• Build proactive success plans and goals to help customers meet data and AI transformation and upskilling objectives
• Collaborate with sales, learning architects, and product teams to maintain product adoption and grow relationships
• Strategize and launch learning initiatives such as competitions, custom tracks, and value capture sessions
• Capture and promote the business value created from DataCamp usage within client organizations
• Work with product and marketing teams to ensure the voice of the customer influences the product roadmap
• Elevate conversations across client organizations to evangelize DataCamp and drive meaningful adoption

Requirements

• 5+ years of industry experience in fields such as consulting, customer success, pre-sales, or account management
• 2-3 years of specific experience in consulting or customer success domains
• Proficiency in big data and advanced analytics technology, trends, and the current vendor landscape
• Demonstrable track record of meeting or exceeding GRR and NRR targets
• Experience using Salesforce to identify risks, document growth opportunities, and manage renewals

Benefits

• Competitive salary and equity (stock options)
• Unlimited PTO
• 401K retirement plan with company matching
• Comprehensive insurance (medical, dental, vision, life)
• Yearly learning budget for conferences and professional training
• Flexible working hours and yearly IT equipment budget for home setups
• Opportunities for international company retreats

About the Company

DataCamp's mission is to empower everyone with the data and AI skills essential for 21st-century success. As a trusted partner to over 17 million learners and 6,000+ companies, including 80% of the Fortune 1000, DataCamp is leading the charge in addressing the critical data and AI skills shortage through practical and engaging learning experiences.