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Posted 13 hours ago
Senior Customer Success Manager
CUBESenior Customer Success Manager
Requirements
5+ years B2B SaaS Customer Success experience, Enterprise financial services background, Experience managing complex renewals, Knowledge of regulatory/compliance environments, Proficiency with CRM/Salesforce
Skills
SaaSSalesforcecustomer success
About the role
About the Company
CUBE is a global RegTech business defining and implementing the gold standard of regulatory intelligence for the financial services industry. We deliver our services through intuitive SaaS solutions, powered by AI, to simplify the complex and everchanging world of compliance for our clients.
Responsibilities
- Own customer health, adoption, and satisfaction across your accounts
- Build senior stakeholder relationships across Compliance, Risk, Legal, and Technology teams
- Drive value realisation through regular reviews, insights, and success planning
- Lead renewal strategy and execution, starting 6–12 months ahead of contract expiry
- Deliver training, enablement, and best practice guidance to maximise platform usage
- Act as the voice of the customer internally, influencing product and service improvements
Requirements
- 5+ years’ experience in Customer Success or Account Management within B2B SaaS
- Strong background working with enterprise clients in financial services
- Proven experience managing complex renewals and multi-stakeholder relationships
- Solid understanding of regulatory/compliance environments
- Excellent communication, analytical, and stakeholder management skills
- Comfortable working cross-functionally and using CRM/CS tools like Salesforce
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CUBE · Toronto
