Senior Customer Success Manager

Responsibilities

• Own strategic relationships with AI-native customers deploying production inference workloads to optimize performance, reliability, and cost.
• Act as a technical liaison between clients and internal engineering teams to ensure alignment on product roadmaps and customer needs.
• Provide technical guidance on model deployment, GPU utilization, Kubernetes, and inference optimization.

Requirements

• 3+ years of experience supporting enterprise cloud, AI, machine learning, or infrastructure customers.
• Strong technical understanding of Kubernetes, containers, APIs, and GPU infrastructure.
• Proven ability to manage strategic accounts and engage with both executive stakeholders and technical engineers.

Preferred Qualifications

• Experience managing strategic accounts running production AI workloads.
• Familiarity with LLMs, RAG architectures, and agentic applications.
• Advanced degree in Engineering or a related field.

About the Company

Crusoe is a vertically integrated AI infrastructure company that owns and operates every layer of the stack to power the world's most ambitious AI workloads through an energy-first approach.