Senior Customer Success Manager

Responsibilities

• Develop and maintain strong, long-lasting customer relationships, understanding their business needs and technical requirements.
• Own strategic relationships with AI-native customers deploying production inference workloads to achieve performance, reliability, and cost optimization.
• Act as a technical liaison between clients and internal technical teams to ensure alignment of goals.
• Provide technical guidance on cloud-based AI/ML solutions, including Kubernetes, model deployment, and GPU utilization.
• Monitor customer adoption, inference consumption trends, latency metrics, and capacity utilization.
• Partner with Product and Engineering teams to advocate for customer needs and influence roadmap priorities.
• Deliver training sessions and workshops to customers on product use and benefits.
• Act as a trusted advisor during customer escalations and critical production events.

Requirements

• Bachelor’s degree in Business, Engineering, or a related field.
• 3+ years of experience supporting enterprise cloud, AI, machine learning, developer platform, or infrastructure customers.
• Strong technical foundation in cloud computing, AI, and ML technologies.
• Understanding of inference workloads, model serving architectures, Kubernetes, containers, APIs, and GPU infrastructure.
• Excellent interpersonal, communication, and presentation skills.
• Ability to engage with both executive stakeholders and deeply technical teams like AI and ML Engineers.

Preferred Qualifications

• Advanced degree.
• Experience managing strategic accounts running production AI workloads.
• Familiarity with LLMs, RAG architectures, agentic applications, and inference optimization concepts.

Benefits

• Competitive compensation and equity packages (RSUs).
• Comprehensive health, dental, and vision insurance.
• 401(k) Retirement plan with company match up to 4%.
• Paid parental leave and volunteer time off.
• Professional development and tuition reimbursement.
• Daily meals allowance and cell phone stipend.

About the Company

Crusoe is a vertically integrated AI infrastructure company that owns and operates each layer of the stack to power the world's most ambitious AI workloads using an energy-first approach.