Senior Customer Success Manager

Responsibilities

• Develop and maintain strong, long-lasting customer relationships, understanding their business needs and technical requirements
• Act as a technical liaison between clients and internal technical teams to ensure alignment of goals
• Provide technical guidance and support for the implementation and optimization of cloud-based AI, ML, and Kubernetes solutions
• Conduct regular performance reviews and report on customer progress and ROI
• Coordinate with product and engineering teams to define customer journeys and identify opportunities
• Deliver training sessions and workshops to customers on product use and benefits
• Address and resolve customer concerns to ensure high satisfaction and retention
• Develop case studies to highlight customer successes

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related field
• Proven experience in customer success or technical account management in a technology-driven environment
• Strong technical foundation in cloud computing, AI, and ML technologies
• Ability to communicate complex technical concepts in simple terms
• Excellent interpersonal, communication, and presentation skills
• Ability to build relationships at all levels within an organization
• Comfortable working in a fast-paced environment with ambiguous or iterative fact-sets

Preferred Qualifications

• Advanced degree in a technical field

Benefits

• Competitive compensation and Restricted Stock Units
• Comprehensive health, dental, and vision insurance
• 401(k) Retirement plan with company match up to 4%
• Paid time off, holidays, and parental leave
• Professional development and tuition reimbursement
• Mental health and wellness support
• Commuter benefits and cell phone stipend

About the Company

Crusoe is a vertically integrated AI infrastructure company that owns and operates each layer of the stack to power the world's most ambitious AI workloads using an energy-first approach.