Senior Customer Success Manager, Consumables

Responsibilities

• Partner with vendors to develop and execute strategic business plans that drive growth and improve customer experience
• Analyze data trends to identify opportunities and provide actionable recommendations
• Lead promotional planning and execution while ensuring catalog optimization
• Build collaborative relationships with internal teams and vendor partners
• Manage multiple projects while maintaining high operational standards
• Review performance metrics and present recommendations during vendor meetings
• Guide vendors on utilizing Amazon tools and systems effectively

Requirements

• 4+ years of vendor or client facing experience in Account Management, Vendor Management, or relevant fields such as Buying, Planning, or Merchandising
• Bachelor's degree
• Advanced knowledge of Excel
• Experience working with large, complex data sets
• Strong project management skills and the ability to thrive in a fast-paced environment
• Excellent professional written and verbal communication skills

Preferred Qualifications

• 5+ years of e-commerce or retail industry experience
• Experience working with multiple groups of stakeholders
• Professional experience in Buying, Planning, or Merchandising
• Experience with business intelligence tools such as Tableau or Salesforce
• Experience rapidly adapting to change and dealing with ambiguity
• Data analysis experience including manipulating large datasets from complex systems and interpreting results

About the Company

Amazon Vendor Services provides comprehensive support to enrolled partners through dedicated customer success management, strategic advice, operational execution, and advanced program access. Our inclusive team values collaboration, innovation, and professional growth while working to enhance both vendor and customer experiences.