Senior Customer Success Manager

Responsibilities

• Drive customer outcomes and product adoption across a portfolio of Enterprise customers
• Partner with Sales to mitigate client risk and drive expansion motions
• Lead onboarding, training, and enablement sessions for complex products
• Develop long-term technical roadmaps and lead solution design for complex use cases
• Conduct regular check-ins, usage reviews, and Executive Business Reviews (EBRs)
• Capture customer feedback to influence the product roadmap
• Manage customer issues proactively and coordinate cross-functional resolution
• Mentor other CSMs by sharing best practices and coaching new hires

Requirements

• 7+ years of experience in Customer Success, Technical Account Management, or Solutions Engineering in SaaS
• Experience in mobile, ad tech, or martech preferred
• Proven ability to manage complex customer relationships and technical roadmaps
• Strong analytical skills with hands-on experience in SQL, Athena, BigQuery, or Looker
• Ability to translate technical concepts into business value for executive audiences
• Proficiency in using AI tools to drive workflow efficiency
• Ability to travel up to 33% for customer and internal onsite visits

Preferred Qualifications

• Industry experience in SaaS marketing, attribution, or digital advertising
• Proficiency in Python, JavaScript, or SQL
• Experience with SDKs and APIs
• Experience leading product beta programs and developing rollout playbooks

About the Company

AppsFlyer helps brands make good choices for their business and their customers with advanced measurement, data analytics, deep linking, engagement, fraud protection, and privacy-preserving technologies.