Senior Customer Success Management Associate

Responsibilities

• Drive customer success, adoption, and retention throughout the entire customer lifecycle
• Act as a trusted advisor by sharing industry best practices, training, and product updates
• Lead customer engagements including onboarding, kickoff meetings, status calls, and strategic sessions
• Monitor and analyze product usage to provide clients with optimization recommendations
• Build cross-functional partnerships to contribute customer-centric perspectives to internal initiatives
• Create and maintain training resources and lead scalable client-focused communications or webinars
• Identify and track opportunities and risks within the assigned customer base

Requirements

• 5+ years of professional experience in customer success, account management, pre-sales, or customer support
• Bachelor's degree in business, economics, finance, marketing, or a related field
• Excellent verbal and written communication and presentation skills
• Ability to travel up to 25% as needed
• Basic understanding of artificial intelligence concepts and an interest in responsible AI practices
• Ability to work both independently and collaboratively within a team environment

Preferred Qualifications

• Experience creating and leading scalable client-focused communications or campaigns
• Solid understanding of complex business concepts, particularly in regulatory compliance, supplier, or credit risk use cases

About the Company

Moody's is a global leader in ratings and integrated risk assessment. We are transforming how the world sees risk by advancing AI to move from insight to action, helping our clients navigate uncertainty with clarity, speed, and confidence.