Senior Customer Success Engineer

About the Company

Solo enables companies to Connect, Secure and Observe modern applications – APIs, Microservices and Data – with the industry’s leading API and Service Mesh Management Platform (“Gloo”). Solo is a VC-backed company valued at $1B, serving some of the largest customers in the world.

Responsibilities

• Provide daily expert guidance to existing customers
• Develop strong relationships with customers, sales, and product teams
• Proactively guide customers through their architectural and product setup and decisions
• Troubleshoot and solve complex situations collaborating with Developers and Field Engineers
• Contribute to Solo.io projects by submitting issues, pull requests, and documentation
• Stay current with fast-moving additions to Solo.io products and related technologies
• Manage stressful situations with calm professionalism, empathy, and compassion
• Actively engage with the Solo.io community and related open source projects

Requirements

• At least two years of hands-on experience with Kubernetes
• Working knowledge of Go, Java, Node.js or related modern programming languages
• Ability to dig into code to troubleshoot
• Strong written and verbal communication skills