Senior Customer Success Engineer

Responsibilities

• Partner closely with customers to drive the end-to-end delivery of complex robotic automation systems.
• Conceptualize new industrial robotic automation solutions and scope the path to production.
• Design, implement, test, and maintain high-quality software based on Intrinsic's product suite.
• Guide customers in applying Intrinsic products effectively to enable independent progress.
• Act as a bridge to the wider Intrinsic team to shape the product roadmap based on customer feedback.
• Manage communication across internal and external stakeholders with both technical and non-technical backgrounds.

Requirements

• Bachelor’s degree in Robotics, Mechatronics, Computer Science, or a related technical field.
• Proven track record of delivering modern industrial automation solutions into production.
• Proficiency in modern software development, specifically with C++ and/or Python in a professional environment.
• Advanced end-to-end understanding of industrial automation systems.
• Professional fluency in English.
• Willingness to travel internationally to support customer engagements in the APAC region.

Preferred Qualifications

• Experience with industrial robot programming (e.g., Fanuc, KUKA, UR, ABB, Yaskawa) or PLC programming (e.g., Beckhoff, Siemens).
• Knowledge of machine vision, industrial bus systems (especially EtherCAT), or virtual commissioning and simulation.
• Experience with cloud-native technologies and distributed systems (Kubernetes, gRPC, Protobuf, Bazel).
• Ability to build responsive operator interfaces using modern web frameworks like Angular.
• Familiarity with ROS (2), its major frameworks, and Gazebo.
• Experience leading multidisciplinary project teams to deploy robotic systems.

About the Company

Intrinsic is an AI robotics group at Google aiming to reimagine the potential of industrial robotics. Our mission is to make industrial robotics intelligent, accessible, and usable for millions more businesses, entrepreneurs, and developers through advances in AI, perception, and simulation.