Senior Customer Success Engineer

Responsibilities

• Work closely with customers to focus on onboarding, increasing user adoption, retention, and satisfaction.
• Educate customers on best practices and technical implementation within the Dataiku platform.
• Develop a deep understanding of customer business use cases to guide successful outcomes with AI/ML and Gen AI.
• Execute product demonstrations and conduct hands-on workshops in collaboration with Sales Engineers.
• Establish regular touchpoints to advise users on specific business needs and provide hands-on technical support.
• Collaborate with Account Executives and Sales Engineers to identify expansion opportunities for software and professional services.
• Document adoption status and key information to inform internal forecasting and renewals.
• Identify technical blockers and coach administrators to resolve issues through proper support channels.

Requirements

• Bachelor’s degree in Data Science, Business Analytics, Statistics, Computer Science, or a related technical field.
• Minimum of four years of experience in sales engineering, solutions consulting, post-sales technical delivery, or data science.
• Proficiency in Python, R, and SQL.
• Experience with data storage and computing infrastructure (e.g., SQL, Kubernetes).
• Strong written and oral presentation skills with the ability to engage both business and technical stakeholders.
• Willingness to travel up to 25%.

Preferred Qualifications

• Dataiku advanced designer certification.
• Snowflake SnowPro Core or Databricks Business Analyst certifications.
• Experience building and operating communities of practice.
• Experience in Analytics/AI or other enterprise software environments.

Benefits

• Comprehensive medical, dental, and vision plans.
• Stock options.
• 401k company match.
• Flexible spending accounts and pre-tax commuter benefits.
• Paid vacations, sick leave, and paid parental leave.
• Employer-paid disability coverage and additional health and wellbeing perks.

About the Company

Dataiku is the Platform for AI Success, providing the enterprise orchestration layer for building, deploying, and governing AI. We empower organizations to design and operate analytics, machine learning, and AI agents with the transparency, collaboration, and control required for enterprise-scale success.