Senior Customer Success Enablement Manager

Responsibilities

• Partner with Customer Success Directors to define enablement priorities aligned to retention, expansion, and customer health
• Identify gaps, risks, and opportunities across the Success organization and provide recommendations
• Own the measurement framework for CSM performance, connecting program activity to business outcomes
• Build and deliver onboarding, ongoing learning, and coaching programs for Scale, High-touch, and Enterprise segments
• Design playbooks, talk tracks, and tools to drive adoption and de-risk renewals
• Facilitate live and virtual training, workshops, and coaching sessions
• Manage workstreams end-to-end from direction setting to execution

Requirements

• 8+ years in Customer Success, Customer Success Enablement, or GTM Enablement
• Experience with scaled and high-touch customer motions
• Proven track record of building programs and influencing senior leaders
• Experience designing and delivering high-impact training programs
• Data-driven mindset with experience tracking enablement effectiveness
• Strong project management and cross-functional collaboration skills
• Knowledge of Customer Success methodologies like MEDDICC or Command of the Message

Preferred Qualifications

• Experience in a high-growth B2B SaaS company
• Familiarity with Salesforce, Gong, and Claude
• Experience working with globally distributed teams

About the Company

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences through high-performing AI models and integrated help desk solutions.