Senior Customer Success Business Partner

Responsibilities

• Act as a strategic advisor and transformation partner for enterprise customers within the Public Sector vertical.
• Own and nurture relationships with C-suite executives (CFO, CIO, CHRO, CDO) to align Anaplan's capabilities with their strategic priorities.
• Lead outcome-driven Executive Business Reviews (EBRs) to articulate business value and influence renewal and expansion decisions.
• Drive measurable ROI and platform adoption by developing customer success plans and monitoring platform usage.
• Advise customers on establishing Centers of Excellence (CoE) and governance structures to foster self-sufficiency.
• Identify and drive platform expansion opportunities, including AI use cases across Finance, Supply Chain, and Workforce functions.
• Collaborate with Sales and Partners to develop pipeline and mitigate renewal risks to ensure high retention and NRR.
• Serve as the voice of the customer to internal Product and Support teams to advocate for customer needs.

Requirements

• 8-10+ years of experience in customer-facing roles such as Customer Success, Presales, or Management Consulting.
• Proven track record of driving renewals and commercial expansion within enterprise accounts.
• Deep subject matter expertise in either FP&A or Supply Chain Planning.
• Strong understanding of Enterprise Performance Management (EPM) and Enterprise Planning & Analytics.
• Bachelor's degree in Business, Finance, Marketing, Operations, or Supply Chain.
• Excellent communication and presentation skills with a consultative, value-oriented approach.

Preferred Qualifications

• MBA or CA designation.
• Experience working specifically within the Public Sector vertical.
• Ability to translate complex technical platform and AI capabilities into clear business value.

About the Company

Anaplan is a team of innovators focused on optimizing business decision-making through a leading AI-infused scenario planning and analysis platform. We help over 2,400 global companies, including many of the Fortune 50, outpace their competition by driving better business outcomes through connected planning.