Senior Customer Success Account Manager

Responsibilities

• Act as the primary delivery lead for strategic enterprise customers to accelerate value realization across Microsoft's Digital Cloud platforms.
• Support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery.
• Translate customer needs into actionable plans using Microsoft’s cloud and enterprise solutions.
• Align Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work.
• Lead program planning, customer-facing program reviews, and prioritization of engagements to address customer outcomes.
• Track adoption and usage of Microsoft products to meet consumption milestones and identify opportunities for improved retention.

Requirements

• Master's Degree in Business, Computer Science, or a related field AND 3+ years of experience in customer success, solution delivery, or consulting OR Bachelor's Degree and 4+ years of experience.
• Proven experience in customer success, solution delivery, practice management, or portfolio management.
• Expertise in Cloud and IT Service Management.
• Strong project management capabilities.

Preferred Qualifications

• 6+ years of experience (for Master's holders) or 8+ years of experience (for Bachelor's holders) in relevant customer-facing roles.
• Relevant industry experience within the customer's specific sector.
• Microsoft or competitor equivalent (e.g., AWS) certification in technologies such as Azure or Microsoft 365.
• ITIL Foundation certification or equivalent service management certification.
• Project Management Institute (PMI) or equivalent Project Management certification.
• Prosci or equivalent change management certification.

About the Company

Microsoft's mission is to empower every person and every organization on the planet to achieve more. Our Customer Experience & Success (CE&S) organization helps customers accelerate business value through differentiated experiences that leverage our products and services.