Senior Customer Specialist

Responsibilities

• Guide customers through the entire car buying and selling process, including appraisals, test drives, and financing applications.
• Delegate and direct store workflow, addressing questions and resolving customer concerns promptly.
• Train and mentor associates to foster professional development and team success.
• Execute strategies to achieve sales goals and maintain operational excellence.
• Provide management coverage by opening and closing the store as needed.
• Perform administrative tasks such as inventory reconciliation, paperwork audits, and payment management.
• Conduct vehicle condition assessments to ensure all inventory meets CarMax Quality Standards.
• Maintain a clean and orderly work area in compliance with Environmental, Health and Safety (EH&S) requirements.

Requirements

• High school diploma or equivalent.
• Valid driver’s license.
• Ability to lift up to 25 lbs.
• Exceptional communication and relationship-building skills.
• Strong decision-making and multitasking abilities in a fast-paced environment.
• Proficiency in reading and interpreting data for accurate record-keeping.
• Demonstrated ability to maintain attention to detail and strong team behaviors.

Preferred Qualifications

• Previous sales and customer service experience in a retail or similar environment.
• Basic proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).

About the Company

CarMax is the nation’s largest retailer of used cars, revolutionizing the industry through transparency and integrity. With over 250 store locations and more than 30,000 associates, we are committed to providing an iconic, customer-first experience. We are proud to be recognized as one of the Fortune 100 Best Companies to Work For® and strive to create meaningful, rewarding careers for our team members.