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Posted 6 hours ago
Senior Customer Service Representative
ShipMonkSr. Customer Service Representative
Perks & benefits
Paid LeaveHealth Insurance
Requirements
3-5 years Customer Service or Account Management experience, 2-3 years Logistics, Supply Chain, or E-Commerce experience preferred, Bachelor's Degree or equivalent, Proficiency in CRM software, Strong communication and de-escalation skills
Skills
CRMLogisticsE-commerce
About the role
Responsibilities
- Serve as the primary point of contact for merchants, managing communications via phone, chat, and email
- Partner with warehouse management, operations, and development teams to execute merchant requests
- Educate merchants on service offerings and support special projects throughout their lifecycle
- Perform data analysis to evaluate merchant credits and identify improvement trends
- Lead regular client meetings to showcase value and strengthen partnerships
- Act as a Subject Matter Expert (SME) and provide mentorship to fellow Customer Service Representatives
Requirements
- 3-5 years of experience in Customer Service or Account Management
- 2-3 years of experience in Logistics, Supply Chain, or E-Commerce preferred
- Bachelor's Degree or equivalent relevant work experience
- Exceptional verbal and written communication skills
- Proficiency in basic computer applications and CRM software (e.g., Salesforce, Zendesk)
- Strong problem-solving and de-escalation skills
About the Company
ShipMonk is a tech-powered growth partner for ecommerce brands, operating over 12 fulfillment centers across the US, Canada, the UK, and Europe. They provide cutting-edge technology and a global fulfillment network to empower high-growth DTC brands.
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ShipMonk · Fort Worth
