Senior Customer Service Representative

Responsibilities

• Review and process DOHMH license applications and relevant information
• Perform clerical work including complex data processing, researching, and maintaining records
• Check records for accuracy and conformity with established policies
• Monitor and provide coaching to other staff members
• Perform mathematical computations for processing payments and completing close outs
• Provide high-volume customer service to applicants in person and via phone
• Assist applicants with outreach to other city agencies to resolve licensing issues
• Assist with receptionist and front desk duties
• Manage telephone calls, emails, and written correspondence

Requirements

• High school diploma or equivalent
• One year of satisfactory clerical experience
• Ability to type at least 20 words per minute

About the Company

The NYC Department of Consumer and Worker Protection (DCWP) is a municipal enforcement agency charged with delivering economic justice. DCWP protects New Yorkers from predatory, deceptive, and unfair practices and ensures fair competition for small businesses through licensing and enforcement.