Posted 20 hours ago
Senior Customer Service
Nick Scali
Requirements
Office-based customer service experience, Strong problem-solving skills, Excellent communication, Proficiency in Microsoft Word and Outlook, Full working rights
Skills
customer serviceMicrosoft Office
About the role
Responsibilities
- Investigate, research, and assess escalated warranty cases
- Liaise with customers via phone and email to resolve concerns
- Collaborate with other departments to reach resolutions
- Work within a team of 8 to ensure seamless customer support
Requirements
- Experience in an office-based customer service role
- Strong problem-solving and investigative skills
- Excellent communication skills
- Proficiency in Microsoft Word, Outlook, and soft phone systems
- Ability to research product information and handle challenging situations
- Full working rights
Benefits
- Flexible working models (2 to 5 days a week)
- Competitive salary
- Continuous training and career development
- Free onsite parking
- Monthly free team lunch
About the Company
Nick Scali is a market leader in luxury furniture design and a nationally recognized household name in the Australian furniture industry. Operating over 111 showrooms across Australia and New Zealand, it is an international ASX-listed company.
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Nick Scali · Wetherill Park
