Senior Customer Service Executive

Responsibilities

• Process and follow up on customer export and import shipments efficiently and accurately
• Serve as the primary point of contact for all customer queries and requirements
• Monitor shipment status and perform track and trace activities through to delivery
• Handle full sets of shipping documentation timely and accurately until files are closed
• Assist with processing price quotes and rate negotiations
• Collaborate with sales and operations teams to ensure seamless service delivery
• Prepare complete and timely periodic reports

Requirements

• Minimum 3-4 years of work experience in a similar role within the freight forwarding industry
• Expertise in managing shipping documentation
• Strong written and spoken communication skills
• Proven experience in shipment tracking and tracing

About the Company

Consolidated Shipping Services Group (CSS Group) is a global leader in logistics and freight forwarding, providing comprehensive services including ocean, air, and land transportation, supply chain management, and specialized logistics solutions across multiple international locations.