Senior Customer Service Engineer

Responsibilities

• Provide technical support to client VIPs and senior-level end users
• Perform complex troubleshooting, installation, and repair of PCs, desktops, laptops, tablets, and printers
• Manage, deploy, track, and secure IT assets
• Execute Install/Move/Add or Change (IMAC) activities and desk-side support
• Respond to change management requests and proactively recommend process improvements
• Communicate repair status and arrival times to end-users and service desk personnel
• Provide after-hours support and remain on stand-by as required

Requirements

• Technical school certification or 4-7 years of relevant experience
• Proficiency in hardware technology and configurations
• Experience with Active Directory and ticketing systems
• Proficiency with Microsoft Office 365, Word, Excel, PowerPoint, and Outlook
• Knowledge of ITIL frameworks
• Ability to lift and move computer equipment up to 50 lbs
• Strong communication and organizational skills

About the Company

Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients, providing infrastructure and professional services to leading technology providers and businesses.