Senior Customer Quality Engineer

Responsibilities

• Support customers both reactively and proactively with a focus on quality assurance and satisfaction, specifically for Key Accounts and Automotive customers
• Determine customer requirements and address them internally to drive timely analysis and closure of issues
• Review and revise customer-oriented reports, including 8D and failure analysis (FA) reports
• Close the loop with customers within the region regarding quality requests
• Participate in and initiate benchmarking programs to determine best-in-class standards
• Participate in business/quality reviews and customer meetings as required
• Support corporate-level initiatives to drive continuous improvement

Requirements

• Technical or Engineering degree
• 8+ years of experience in a technical electronics role
• Technical expertise in integrated circuits (ICs), applications, or system-level experience
• Fluency in the local language and strong English language skills (written and spoken)
• Proficiency in the 8D problem-solving approach
• Strong interpersonal, communication, and presentation skills
• Ability to travel as required (up to 25%)

Preferred Qualifications

• Previous experience in the semiconductor market
• Knowledge of module production issues and applications experience
• Experience in product quality and interfacing with customers or suppliers
• Knowledge of semiconductor processes, including Wafer fab, Assembly, Test, and Failure Analysis
• Basic statistical knowledge and analytical thinking skills

About the Company

Microchip Technology Inc. is a leading global semiconductor company that designs and manufactures microcontrollers, mixed-signal, analog, and Flash-IP solutions. With a team of over 17,000 members, we are dedicated to empowering innovation and providing the technology that powers the world around us.