Senior Customer Manager

Responsibilities

• Manage key strategic customer accounts to drive benchmark satisfaction levels.
• Serve as the primary liaison between customers and Pratt & Whitney Canada regarding maintenance activities.
• Establish service levels and manage suppliers and repair facilities to meet customer expectations.
• Oversee strategic and contractual management of assigned customer accounts.
• Drive action items to achieve strategic objectives and manage contract financial performance.
• Resolve difficult technical challenges across multiple complex engine models.
• Provide direct support to customers and executives during high-visibility events.
• Develop coordinated solutions across multiple business units to exceed customer requirements.
• Provide strategic regional support for all turboshaft and helicopter-related programs.

Requirements

• Bachelor’s degree in engineering, business, or a related field.
• 10 years of customer account or program experience within the aerospace industry.
• Proven ability to manage complex maintenance programs and influence stakeholders across multiple functions.
• Strong negotiation, communication, and presentation skills.
• Solid understanding of the commercial and contractual aspects of maintenance agreements.
• Willingness and flexibility to travel frequently, including on short notice, and support global time zones.

Preferred Qualifications

• Master’s Degree or MBA.
• Deep technical knowledge of Aerospace and Aero Engine systems.

Benefits

• Career and skills development opportunities.
• Employee scholarship program for further education.
• Comprehensive health, medical, and dental benefits.
• On-the-job training and in-house/external certifications.
• Competitive remuneration package including allowance and overtime benefits.
• Company transport provided.

About the Company

Pratt & Whitney, an RTX business, is a world leader in the design, manufacture, and service of aircraft engines and auxiliary power units for commercial, military, and business aircraft. Through industry-leading businesses, RTX pushes the limits of technology and science to redefine how we connect and protect our world.