Senior Customer Experience Associate

Responsibilities

• Act as a lobby leader to ensure customers are appropriately triaged and assisted
• Contribute to branch targets by identifying and fulfilling simple sales opportunities, such as opening accounts and processing GICs
• Build and nurture long-standing customer relationships through meaningful conversation
• Serve as a technology expert by introducing clients to mobile banking applications and digital self-service options
• Uncover and solve customer needs by explaining complicated financial concepts simply

Requirements

• Strong customer service skills with a professional and friendly approach
• Experience conducting simple sales and proactive marketing calls
• Technical proficiency to promote and demonstrate digital banking tools
• Ability to work a flexible schedule
• Previous banking experience is considered a strong asset

Benefits

• Opportunity to join a forward-thinking and collaborative organization
• Rewarding career path with diverse professional development opportunities
• Recognition and rewards for high performance
• Competitive compensation and benefits package

About the Company

Scotiabank is a leading bank in the Americas, guided by the purpose "for every future." We help our customers, their families, and their communities achieve success through a broad range of advice, products, and services, including personal and commercial banking, wealth management, and capital markets.