Senior Customer Care Specialist

Responsibilities

• Own the customer experience end-to-end for quotations and sales orders
• Act as a trusted advisor navigating product specifications, pricing, and availability
• Resolve complex customer inquiries regarding orders, expedites, and RMA/credit requests
• Serve as a primary point of contact for quality and service issues
• Handle inbound phone, chat, and case management workflows
• Leverage ERP and case management tools to drive first-contact resolution
• Identify inefficiencies and contribute to process improvements
• Act as a subject matter expert for teammates

Requirements

• 6+ years of experience in customer support, customer operations, or order management
• Experience in a technical or manufacturing environment preferred
• Ability to navigate technical product discussions regarding specifications and configurations
• Exceptional professional communication skills
• Proven ability to manage multiple priorities under tight deadlines
• Proficiency in Microsoft Office (Excel, Outlook, Word)
• Experience with ERP or ticketing systems

About the Company

MISUMI Americas, a division of MISUMI Group, is a leading provider of standard, configurable, and custom manufacturing solutions. By integrating a vast catalog of components with a world-class digital manufacturing platform, MISUMI Americas empowers engineers and procurement teams to accelerate innovation across the entire product lifecycle.