Senior Customer Care Agent

Responsibilities

• Handle trading and customer support cases escalated from frontline teams
• Investigate complex trading issues including order execution, trade logs, and corporate action events
• Perform position and trade calculations to support case investigations
• Collaborate with internal operations and development teams to resolve trading-related incidents
• Support corporate actions processing such as stock splits, delistings, and dividend distributions
• Assist with taxation-related queries including withholding tax and documentation requirements
• Review client requests for new instruments to be added to the trading platform

Requirements

• Prior experience in financial services, fintech, or brokerage customer support
• Strong working knowledge of stock market mechanics and order types
• Understanding of corporate actions
• Exceptional analytical and problem-solving skills
• Excellent written and verbal communication skills
• Ability to de-escalate tense situations
• High attention to detail in fast-paced environments

About the Company

We reinvent how trading and investing work by creating exceptional products people love. Our mission is to enable everyone to build wealth, serving over 4.5 million clients with over €30 billion in assets.