Senior Customer Business Outcomes Specialist, Software Development Platform

Responsibilities

• Drive customer business outcomes through industry expertise and value-focused engagement within the Software Development Platforms (SDP) industry
• Uncover unmet and unarticulated customer needs to deliver transformative business value and help customers become Frontier Organizations
• Influence account planning and build strong executive relationships both internally and externally
• Quantify business value and identify capability gaps to align customer priorities with Microsoft offerings
• Collaborate with account teams, industry advisors, and partners to accelerate market share and consumption
• Lead strategic discussions with board-level and senior executive stakeholders to design end-state solutions
• Identify gaps in competitor offerings to position Microsoft as the preferred partner

Requirements

• Bachelor's Degree and 10+ years of industry experience (e.g., technology, financial services, manufacturing) OR Master's Degree and 9+ years of industry experience OR 13+ years of industry experience
• 6+ years of experience collaborating with and making recommendations to mid-to-senior level executives
• 8+ years of experience closing large, complex agreements and deals

Preferred Qualifications

• 2+ years of experience leading digital transformation for large enterprise customers
• 3+ years of experience in stakeholder management and cross-group collaboration to drive business outcomes
• Expertise in workshop facilitation, outcome-based selling, and basic financial modeling
• Deep industry knowledge of SDP, ISV, and Digital Native sectors, including the impact of AI on the value chain
• Proficiency in digital whiteboards, AI-driven research, and business case storytelling
• Microsoft certifications in Azure, AI, Security, or Modern Work

About the Company

Microsoft's mission is to empower every person and every organization on the planet to achieve more. We operate with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. We are committed to cultivating a diverse and inclusive work environment for all employees to positively impact our culture every day.