Posted 10 hours ago
Senior Customer Analytics Specialist
SolarWindsSenior Customer Analytics Specialist
Requirements
5+ years in customer insights or data analytics, Tableau dashboard development, Qualtrics or survey platforms, Voice of Customer data analysis, Salesforce familiarity, AI/LLM interest
Skills
TableauQualtricsSalesforce
About the role
About the Company
SolarWinds is a people-first company dedicated to helping customers accelerate business transformation with simple, powerful, and secure solutions.
Responsibilities
- Build dashboards, reports, and visualizations that highlight customer trends, journey pain points, and business opportunities.
- Analyze NPS, CSAT, survey responses, support interactions, product usage, and digital behavior.
- Use Qualtrics or similar survey tools to support Voice of Customer reporting and feedback analysis.
- Explore Agentic AI and automation opportunities to improve insight generation and reporting.
- Partner with CX, Product, Support, Customer Success, Sales, Marketing, Data, and Operations teams to make insights actionable.
Requirements
- 5+ years of experience in customer insights, data analytics, CX analytics, or business analytics
- Strong experience with Tableau reporting and dashboard development
- Experience with Qualtrics or similar survey platforms
- Experience analyzing Voice of Customer data (NPS, CSAT, journey feedback)
- Familiarity with Salesforce and operational reporting
- Interest or experience in AI, automation, LLMs, or Agentic AI for analytics
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Get started — it's freeSenior Customer Analytics Specialist
SolarWinds · Bangalore
