Senior Coordinator

Responsibilities

• Create comprehensive customer profiles once clients are onboarded
• Maintain detailed records of client preferences, needs, and history for personalized service
• Provide in-depth product demonstrations and walkthroughs of D&B’s product portals
• Explain the features, content, and functionality of the product to clients
• Act as a primary point of contact for client queries and issues
• Collaborate with internal stakeholders, product partners, and international counterparts to ensure timely resolution
• Monitor and manage client concerns throughout the resolution process
• Engage in regular client interactions to maintain and strengthen relationships
• Address client feedback and concerns promptly to exceed expectations

Requirements

• Bachelor's or Master's degree
• 0–2 years of experience in customer relationship management or a similar role
• Strong written and verbal communication skills
• Familiarity with CRM software and tools
• Ability to work collaboratively with cross-functional teams
• Excellent time management and multitasking skills

About the Company

Dun & Bradstreet is a global leader in providing data, insights, and analytics to help businesses make better decisions.