Senior Controller

Responsibilities

• Act as the primary liaison between Boeing Field Service Representatives, airline customers, and engineering teams to resolve in-service events and AOG (Aircraft on Ground) situations.
• Perform initial assessments of airline customer calls and technical messages to determine necessary next steps.
• Conduct situational awareness calls with customers and field representatives to gather facts and set expectations.
• Prioritize and triage incoming requests, determining whether to provide direct responses or escalate to Subject Matter Experts.
• Provide telephone-based troubleshooting and use technical manuals to deliver guidance aimed at restoring aircraft operability.
• Coordinate with Lead Engineers and specialists for deep technical analysis and track complex issues to closure.
• Document all case activities, decisions, and outcomes in tracking systems to ensure auditable records.
• Prepare and deliver shift handover reports for critical or ongoing operational items.

Requirements

• Bachelor of Science degree in Engineering, Computer Science, Mathematics, Physics, or a related technical field.
• 5+ years of experience in commercial aircraft operations or in-service support.
• Proven experience developing and implementing operational plans and objectives.
• Strong technical research skills with the ability to interpret drawings, system schematics, and technical documentation.
• Robust Project Management skills, including experience with executive-level presentations and reporting.
• Ability to work an onsite schedule in Seal Beach, CA, including non-standard shifts (e.g., 7-on/7-off) to support 24/7 operations.
• Willingness to travel up to 10% domestically and internationally.

Preferred Qualifications

• Hands-on experience with airplane systems troubleshooting or flight ramp exposure.
• Background in airline maintenance operations or a Maintenance Operations Center (MOC).
• Experience coordinating AOG spares logistics and working with supplier management.
• Demonstrated experience leading customer-facing AOG meetings and coordinating cross-functional teams.

Benefits

• Competitive base pay and variable compensation opportunities.
• Comprehensive health insurance and flexible spending accounts.
• Retirement savings plans.
• Life and disability insurance programs.
• Paid and unpaid time off programs.

About the Company

The Boeing Company is a global leader in aerospace, driving innovation across commercial airplanes, space, and defense. Our teams work to enable humanity to take flight by delivering advanced technology and world-class support to customers in more than 65 countries.