Senior Consumer PR Manager

Responsibilities

• Develop and deliver Monzo's UK earned consumer communications strategy and roadmap aligned to business priorities.
• Partner with Product, Marketing, and Business teams to shape plans and manage reputational considerations.
• Lead communications around product launches, data, customer insights, and business priorities.
• Create earned stories through original insight, reactive opportunities, and integrated campaigns.
• Build and maintain relationships with journalists, creators, and emerging platforms.
• Act as a trusted advisor to the European Communications team to help shape international expansion.
• Use data, AI, and audience insight to evolve the communications approach and improve efficiency.

Requirements

• Significant experience leading consumer communications or PR for a consumer-facing business.
• Proven track record of developing earned communications strategies that deliver measurable business outcomes.
• Strong strategic planning skills with the ability to build long-term programmes while remaining agile.
• Exceptional written and verbal communication skills.
• Ability to influence confidently across various teams and seniority levels.
• Strong editorial and commercial judgement regarding reputational impact.
• Curiosity about how AI, creators, and new media are reshaping the communications landscape.

Benefits

• Salary: £98,600 - £108,000 plus incentive awards tied to performance.
• Hybrid working approach based in our London office.
• Flexible working hours.
• £1,000 annual learning budget for books, training, and conferences.

About the Company

Monzo is on a mission to make money work for everyone. We are waving goodbye to the complicated and confusing ways of traditional banking by offering personal, business, and joint accounts, alongside savings, investments, and credit cards. We focus on solving problems and changing lives through innovative financial products and award-winning customer service.