Senior Collections Associate

Responsibilities

• Contact customers with delinquent accounts to negotiate payment dates and restore good standing
• Handle general customer service inquiries and convey applicable offers
• Meet daily collection goals, call volume targets, and average payment objectives
• Follow scripts, regulatory guidelines, and procedures on every interaction
• Escalate potential issues proactively to appropriate channels

Requirements

• English proficiency to converse, read, and write
• High school diploma required; bachelor's degree preferred
• Working knowledge of PC environments and desktop tools
• Strong negotiation, empathy, and communication skills
• Ability to multitask and stay organized in a fast-paced environment

Preferred Qualifications

• Prior collections experience
• Experience in a customer-centric environment
• Experience in a finance-related field

About the Company

Sutherland is a global business process outsourcing company that partners with organizations to deliver customer experience and operational solutions.