Senior Cloud Support Engineer

Responsibilities

• Provide exceptional technical support to customers via Zendesk, meeting SLAs and maintaining high CSAT
• Participate in a 24/7 on-call rotation to ensure timely resolution of critical issues
• Diagnose and resolve issues related to VMs, hardware failures, and scaling tests using CLI and internal tools
• Manage alert triage, prepare for maintenance windows, and conduct node delivery testing
• Collaborate with SRE, Networking, and Storage teams from initial triage to root cause analysis (RCA) delivery
• Develop onboarding/training materials, knowledge base documentation, and standard operating procedures (SOPs)

Requirements

• Bachelor's degree in IT, Computer Science, Engineering, or 4+ years of equivalent technical experience
• Strong command-line interface (CLI) skills in Linux environments
• Proficiency with Git for code management and collaboration
• 5+ years of experience in a customer support role, ideally within cloud, storage, or networking environments
• Experience with container orchestration (Kubernetes), workload management (Slurm, Terraform), and monitoring tools (Grafana)
• Familiarity with public cloud platforms such as AWS, Azure, or GCP
• Understanding of HPC technologies such as Infiniband, RDMA, RoCE, and Software Defined Networking (SDN)

Preferred Qualifications

• Relevant certifications (CKA, CKAD, CKS, AWS Specialty, NVIDIA AI Infrastructure)
• Experience with automation tools and scripting languages
• Proven ability to mentor, train, and onboard colleagues

Benefits

• Competitive compensation and Restricted Stock Units
• Comprehensive health, dental, and vision insurance
• 401(k) Retirement plan with company match up to 4%
• Paid parental leave and volunteer time off
• Professional development and tuition reimbursement

About the Company

Crusoe is a vertically integrated AI infrastructure company that owns and operates each layer of the stack to power the world's most ambitious AI workloads using an energy-first approach.