Senior Cloud Engineer

Responsibilities

• Lead complex technical investigations and architectural reviews
• Serve as a subject matter expert in specialized domains such as containers, serverless, networking, security, or data/analytics
• Drive technical solutions for enterprise customers
• Create technical content including white papers and best practices
• Mentor L1 and L2 engineers and conduct training sessions
• Collaborate with product teams on feature requests and improvements
• Represent the support organization in technical discussions with customers
• Lead customer Well-Architected Reviews

Requirements

• Bachelor's degree in Computer Science or a related field
• 5+ years of experience with AWS services in an MSP or vendor support role
• AWS Solutions Architect Professional certification
• AWS Specialty certification (Advanced Networking, Security, Data Analytics, or DevOps Professional)
• Deep expertise in a specialized domain (EKS, ECS, Docker, Kubernetes, Lambda, API Gateway, VPC, or Transit Gateway)
• Strong system design and architecture skills
• Advanced troubleshooting and performance optimization capabilities
• Experience working with enterprise customers